Assessment Kit-RIIBEF302D Monitor site production activities Self-Study Guide aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency MSMTMREF301 Use and maintain reference standards MSMTMVER301 Verify simple measures * We can develop additional elective units that are not listed on request (Please contact us for further information)

capacitors and bands MEM21002 Perform watch movement exchange MEM21003 Perform watch case servicing

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBTWK502 Manage team effectiveness BSBXCS402 Promote workplace cyber security awareness and best practices ICTICT608 Interact with clients on a business level ICTICT618 Manage IP

thermal cutting

Assessment Kit-RIIBEF302D Monitor site production activities Self-Study Guide aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of