ERF Checklist-UEECS0022 Install and configure a client computer operating system and software Diploma Core units FNSINC301 Work effectively

Core units FNSINC301 Work effectively in the financial services industry Elective units BSBCMM301 Process customer complaints BSBINS307 Retrieve information from records BSBINS309 Maintain business records FNSACM311 Process and manage payments FNSACM312 Reconcile financial transactions FNSACM313 Process authorised payments FNSACM411 Authorise valid expense payments FNSCRD302 Monitor and control accounts receivable FNSCRD311 Process applications for credit FNSACC311 Process financial transactions and extract interim reports FNSACC313 Perform financial calculations If you require RPL Kits with comprehensive benchmarking

Core units FNSCUS403 Deliver a professional service to customers FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSRSK411 Apply risk management strategies to own work Elective units BSBOPS404 Implement customer service strategies FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD513 Promote client understanding of the role and effective use of consumer credit FNSBNK411 Coordinate small business customer portfolios FNSBNK412 Align banking products with the needs of small business customers FNSBNK414 Promote mobile banking services * We can develop additional elective units that are not listed on request (Please contact us for further information)

draw and construct routine 2D and 3D shapes for work FSKNUM017 Use familiar and routine maps and plans for work FSKNUM018 Collect data and construct routine tables and graphs for work FSKDIG003 Use digital technology for non-routine workplace tasks FSKLRG009 Use strategies to respond to routine workplace problems FSKLRG010 Use routine strategies for career planning FSKLRG012 Apply strategies to plan and manage complex workplace tasks FSKLRG013 Apply strategies to respond to complex workplace problems FSKLRG014 Manage strategies for career progression FSKLRG015 Manage own work-related learning FSKLRG018 Develop a plan to organise routine workplace tasks If you require RPL Kits with comprehensive benchmarking

This is to ensure each component of the learning resources demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements

Core units TLIB0002 Carry out vehicle inspection TLIC1051 Operate commercial vehicle TLID0020 Shift materials safely using manual handling methods TLIF0025 Follow work health and safety procedures TLIF2010 Apply fatigue management strategies Elective units TLIC3036 Apply safe car driving behaviours HLTWHS006 Manage personal stressors in the work environment TLIF0009 Ensure the safety of transport activities (Chain of Responsibility) TLIA0004 Complete receival and despatch documentation TLID0015 Load and unload goods/cargo TLIE2007 Use communications systems TLIP2029 Prepare and process financial documents TLIU2012 Participate in environmentally sustainable work practices TLIU3014 Operate vehicle in an environmentally sustainable manner TLIO0003 Follow security procedures when working with goods and cargo * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-UEECS0022 Install and configure a client computer operating system and software Diploma Core units FNSINC301 Work effectivelyPlease contact us for more information!