Training and Assessment Strategy-SIRSS00019 Implement social media and online customer engagement Skill Set MSA Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTSTE001 Clean and disinfect reusable medical devices HLTSTE002 Inspect and pack reusable medical devices HLTSTE003 Sterilise loads HLTSTE004 Manage sterile stock HLTSTE005 Care for reusable medical devices HLTWHS001 Participate in workplace health and safety HLTWHS005 Conduct manual tasks safely Elective units BSBADM311 Maintain business resources BSBINM301 Organise workplace information BSBWOR301 Organise personal work priorities and development HLTSTE006 Chemically disinfect reusable medical devices * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class activities book The class activities book helps VET trainers and assessors to create an interactive learning environment

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCECR302 Collect and preserve biological samples AHCCHM304 Transport and store chemicals AHCLSK307 Euthanase livestock AHCLSK304 Carry out post-mortem examination of livestock AHCLSK404 Implement and monitor animal welfare programs AHCLSK409 Supervise animal health programs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTNWK425 Build small wireless local area networks ICTTEN417 Install

Training and Assessment Strategy-SIRSS00019 Implement social media and online customer engagement Skill Set MSA Core units CHCCOM005 Communicate andYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.