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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour
diseases and disorders AHCSOL203 Assist with soil or growing media sampling and testing * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBWHS411 Implement and monitor WHS policies
Core units CHCCOM003 Develop workplace communication strategies CHCDIV001 Work with diverse people CHCLAH001 Work effectively in the leisure and health industries CHCLAH002 Contribute to leisure and health programming CHCLAH003 Participate in the planning
Units of competency AURETU007 Overhaul air conditioning and HVAC system compressors * We can develop additional elective units that are not listed on request (Please contact us for further information)
Learning and Assessment Kit-ICPSS00003 Digital Colour Skill Set Qualification aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to
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