ERF Checklist-CPCCWP3001 Apply waterproofing process to below-ground level wet areas AUR aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units CUADES302 Explore and apply the creative design process to 2D forms CUADES303 Explore and apply the creative design process to 3D forms CUAACD311 Produce drawings to communicate ideas CUAACD313 Produce technical drawings MSFGN4001 Research and meet ethical and compliance requirements MSFID4012 Decorate residential interiors MSFID4016 Design colour schemes for interior and exterior spaces Elective units BSBCRT412 Articulate

procedures and programs Elective units BSBCMM412 Lead difficult conversations Group A BSBHRM529 Coordinate separation and termination processes Group A BSBHRM531 Coordinate health and wellness programs Group A BSBCMM411 Make presentations Group B BSBCRT412 Articulate

Units of competency ICPPRN3310 Set up for basic lithographic printing ICPPRN4310 Set up for complex lithographic printing ICPPRN3320 Produce complex lithographic printed product ICPPRN2320 Produce basic lithographic printed product * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

ERF Checklist-CPCCWP3001 Apply waterproofing process to below-ground level wet areas AUR aggressive or abusive customers SIRXCEG009Please contact us for more information!