Learning and Assessment Kit-SIRWSLS002 Analyse and achieve sales targets AHC Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV003 Manage and promote diversity CHCLEG003 Manage legal and ethical compliance CHCMGT001 Develop

Core units AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG506 Design irrigation systems AHCIRG507 Audit irrigation systems AHCIRG508 Design irrigation system maintenance and monitoring programs AHCIRG509 Develop an irrigation and drainage management plan AHCSOL402 Develop a soil use map for a property Elective units AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

manipulate and output photo images CUAPPR403 Store and maintain finished creative work CUARES403 Research history and theory to inform own arts practice Elective Units BSBADM407 Administer projects BSBCRT301 Develop and extend critical and creative thinking skills BSBCRT401 Articulate

manage and maintain quality systems for food processing FBPFSY5001 Develop a HACCP-based food safety plan FBPTEC4006 Apply an understanding of legal requirements of food production FBPTEC4007 Describe and analyse data using mathematical principles Electives BSBAUD511 Initiate quality audits FBPFSY4003 Perform an allergen risk review FBPAUD5001* Audit bivalve mollusc growing and harvesting processes FBPAUD5002* Audit a cook chill process FBPAUD5003* Audit a heat treatment process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRWSLS002 Analyse and achieve sales targets AHC Core units SITXCCS015 Enhance customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to