Learning and Assessment Kit-FWPCOT3271 Hand sharpen knives and blades for commercial and domestic cutting services ICT aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people * We can develop additional elective units that are not listed on request (Please contact us for further information)

beams and walls CPCCCA3020 Erect and dismantle jump-form formwork CPCCCA3027 Set up

Units of competency HLTPOP015 Provide information on smoking and smoking cessation HLTPOP016 Provide interventions to clients who are nicotine dependent HLTPOP014 Assess readiness for and effect behaviour change CHCCCS014 Provide brief interventions * We can develop additional elective units that are not listed on request (Please contact us for further information)

All assessment resources include context and conditions of assessment

sauces and soups SITXCCS014 Provide service to customers SITXCCS015 Enhance customer service experiences SITXWHS006 Identify hazards

Learning and Assessment Kit-FWPCOT3271 Hand sharpen knives and blades for commercial and domestic cutting services ICT aggressive or abusive customer SIRCDIS002Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to