Learning and Assessment Kit-PUAFIR302 Suppress urban fire Learner Guide aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCAGB504 Plan production for the whole business AHCORG506 Manage an agroecology production system Elective units AHCORG401 Manage biodynamic production AHCORG402 Manage organic livestock production AHCORG403 Manage organic soil improvement AHCORG408 Manage on farm composting AHCORG503 Design and document an organic farm landscape AHCORG504 Develop and manage a community based marketing supply chain AHCORG505 Develop and monitor a sustainable production plan AHCORG507 Develop an organic and biodynamic management plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXECM001 Monitor and interpret online data analytics SIRXMKT002 Use social media to engage customers SIRXECM002 Prepare digital content SIRXCEG006 Provide online customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

BSBSMB406 Manage small business finances

Core units SHBHTLS001 Provide technical leadership to hairdressing teams SHBHTLS002 Research and use hairdressing trends to advance creative work Elective Units SHBHCLS006 Solve complex colour problemseate combined haircut structures Group A SHBHCUT006 Create combined haircut structures Group A SHBHDES004 Create classic long hair up-styles Group A SHBHDES005 Select and apply hair extensions Group A BSBINN301 Promote innovation in a team environment Group B BSBMKG413 Promote products and services Group B BSBWOR502 Lead and manage team effectiveness Group B SHBHTLS003 Work as a session stylist Group B SHBHTRI003 Develop and apply scalp treatment therapies Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-PUAFIR302 Suppress urban fire Learner Guide aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to