Learner Resources-BSBCMM301 Process customer complaints New Qualification-April 2024 Core units BSBCMM511 Communicate with

Core units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace relationships BSBOPS502 Manage business operational plans BSBPEF502 Develop and use emotional intelligence BSBTWK502 Manage team effectiveness Elective units BSBCMM412 Lead difficult conversations BSBCRT512 Originate and develop concepts BSBFIN501 Manage budgets and financial plans BSBLDR522 Manage people performance BSBOPS504 Manage business risk BSBPEF501 Manage personal and professional development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others SITHCCC001 Use food preparation equipment SITHCCC002 Prepare and present simple dishes SITHCCC005 Prepare dishes using basic methods of cookery SITHKOP001 Clean kitchen premises and equipment SITXCOM002 Show social and cultural sensitivity SITXFSA001 Use hygienic practices for food safety SITXFSA002 Participate in safe food handling practices SITXHRM001 Coach others in job skills SITXINV002 Maintain the quality of perishable items SITXWHS001 Participate in safe work practices Elective units SITHIND004 Work effectively in hospitality service Group A SITHCCC003 Prepare and present sandwiches Group B SITHCCC006 Prepare appetisers and salads Group B SITHCCC007 Prepare stocks

Units of competency TAETAS501 Undertake organisational training needs analysis TAEASS504 Develop and implement recognition strategies TAEICR501 Work in partnership with industry

Elective units CPPCLO3101 Clean carpeted floors BSBWHS308 Participate in WHS hazard identification

Units of competency CUAEVP413 Install and dismantle exhibition elements CUAEVP511 Coordinate installation and dismantling of exhibitions CUACNM412 Prepare display mounts for collection material * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-BSBCMM301 Process customer complaints New Qualification-April 2024 Core units BSBCMM511 Communicate withOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all