Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate I and academic support accordingly

and academic support accordingly

) rotating machines UEEEL0025 Test and connect transformers UEEEL0039 Design

tools and equipment to preserve biosecurity AHCECR202 Maintain wildlife habitat refuges AHCECR203 Perform basic ecological restoration works AHCECR201 Capture digital media for fieldwork AHCCHM201 Apply chemicals under supervision AHCINF201 Carry out basic electric fencing operations AHCINF202 Install

Units of competency MEM16006 Organise and communicate information MEM18055 Dismantle

CHCCCS020 Respond effectively to behaviours of concern CHCCCS010 Maintain a high standard of service BSBINS201 Process and maintain workplace information BSBMED301 Interpret and apply medical terminology appropriately BSBMED303 Maintain patient records BSBOPS101 Use business resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Certificate I and academic support accordinglyOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to