Learning and Assessment Kit-RIICOM302D Communicate workplace information Advanced Diploma aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control BSBESB304 Determine resource requirements for new business ventures Group B: General elective units BSBESB401 Research and develop business plans Group B: General elective units BSBESB407 Manage finances for new business ventures Group B: General elective units SHBBNLS012 Apply advanced nail art Group B: General elective units * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCCCS019 Recognise and respond to crisis situations

Units of competency BSBLDR602 Provide leadership across the organisation CUAPPM515 Develop

Core units AHCPER401 Provide advice on permaculture principles and practices AHCPER404 Plan and implement permaculture works AHCPER405 Select appropriate technology for a permaculture system AHCPER406 Identify and analyse bioregional characteristics and resources AHCPER413 Evaluate suitability of species as solutions for permaculture applications Elective units AHCPER402 Design a rural permaculture system AHCPER307 Establish a rural permaculture system AHCPER308 Establish an urban permaculture system AHCPER402 Design a rural permaculture system AHCPER403 Design an urban permaculture system AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-RIICOM302D Communicate workplace information Advanced Diploma aggressive or abusive customers *Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to