Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services CUA Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines Electives HLTAAP001 Recognise healthy body systems BSBCUS401 Coordinate implementation of customer service strategies SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Core units AHCWHS503 Manage workplace health and safety processes AHCWRK520 Develop workplace policy and procedures for environment and sustainability Electives AHCAGB518 Develop climate risk management strategies AHCBUS511 Manage enterprise staff requirements AHCBUS513 Market products and services AHCBUS514 Negotiate and monitor contracts AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance AHCSOL505 Monitor and manage soils for production AHCBUS408 Operate within a budget framework * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPCEL2009 Carry out transfer operations FBPCEL3001 Handle and store spirits BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

The class activities book helps VET trainers and assessors to create an interactive learning environment

Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services CUA Core units BSBCUE203 Conduct customerOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to