Learning and Assessment Kit-FNSACC605 Implement organisational improvement programs Qualification Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

inspect and refit light vehicle wheel and tyre assemblies AURAFA103 Communicate effectively in an automotive workplace AURTTA104 Carry out servicing operations AURTTB101 Inspect and service braking systems AURTTC001 Inspect and service cooling systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems AURTTE104 Inspect and service engines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBFIN601 Manage organisational finances BSBHRM611 Contribute to organisational performance development BSBHRM612 Contribute to the development of employee and industrial relations strategies BSBHRM614 Contribute to strategic workforce planning BSBLDR601 Lead and manage organisational change Elective units BSBHRM615 Contribute to the development of diversity and inclusion strategies BSBLDR602 Provide leadership across the organisation BSBOPS504 Manage business risk BSBWHS521 Ensure a safe workplace for a work area * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT301 Develop and extend critical and creative thinking skills BSBDES305 Source and apply information on the history and theory of design BSBDES401 Generate design solutions BSBDES402 Interpret and respond to a design brief BSBWHS201 Contribute to health and safety of self and others CUAACD401 Integrate colour theory and design processes CUAPPR401 Realise a creative project Elective Units BSBCRT401 Articulate

emotional and physical wellbeing HLTWHS001 Participate in workplace health and safety Elective units CHCCCS019 Recognise and respond to crisis situations CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS020 Respond effectively to behaviours of concern * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-FNSACC605 Implement organisational improvement programs Qualification Units of competency SITXCCS007 EnhanceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to