LLND Kit-TLIB0048 Prepare a mobile crane for lift Learner Resources (Q) aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSINC514 Apply ethical frameworks and principles to make and act upon decisions BSBOPS502 Manage business operational plans FNSACC521 Provide financial and business performance information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAVSS312 Operate vision systems CPCCWHS1001 Prepare to work safely in the construction industry CUAVSS401 Operate complex vision systems CUACAM211 Assist with basic camera shoots CUAVSS313 Repair and maintain vision system equipment CUAWHS312 Apply work health and safety practices CUAVSS311 Install and test vision systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBUS402 Cost a project AHCPCM401 Recommend plants and cultural practices AHCPCM402 Develop a soil health and plant nutrition program AHCPGD402 Plan a plant establishment program AHCTRF401 Develop a sports turf maintenance program AHCWHS401 Maintain work health and safety processes PSPPM402B Manage simple projects Elective units AHCCHM403 Prepare safe operating procedures for calibration of equipment AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG402 Determine hydraulic parameters for an irrigation system AHCIRG431 Supervise irrigation system installation AHCLSC401 Supervise landscape project works AHCMOM401 Conduct major repair and overhaul of machinery and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and replace batteries and jump-start vehicles AURSCA102 Present automotive products and services for sale BSBTEC201 Use business software applications SIRRINV002 Control stock AURACA103 Build customer relations in an automotive workplace AURAFA001 Use numbers in an automotive workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-TLIB0048 Prepare a mobile crane for lift Learner Resources (Q) aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational