Learning and Assessment Kit-BSBAUD411 Participate in quality audits HLTINFCOV001 present and debate ideas BSBCRT402

present and debate ideas BSBCRT402 Collaborate in a creative process BSBCUS402 Address customer needs BSBITU401 Design and develop complex text documents BSBITU404 Produce complex desktop published documents BSBWRT401 Write complex documents CUADIG301 Prepare video assets BSBEBU401 Review and maintain a website * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

assemble and dismantle utilities industry components UEECD0020 Fix and secure electrotechnology equipment UEECD0024 Implement and monitor energy sector WHS policies and procedures UEECD0027 Participate in development and follow a personal competency development plan UEECD0042 Solve problems in ELV single path circuits UEECD0051 Use drawings

maintain and repair farm fencing AHCINF203 Maintain properties and structures AHCLSC201 Assist with landscape construction work AHCLSC203 Install aggregate paths AHCLSC205 Install tree protection devices AHCMOM201 Operate two wheel motorbikes AHCMOM202 Operate tractors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units ICTICT809 Facilitate business analysis Elective units ICTICT808 Direct the development of a knowledge management strategy for a business ICTSUS806 Lead applied research in ICT sustainability ICTICT811 Manage an information architecture project * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBAUD411 Participate in quality audits HLTINFCOV001 present and debate ideas BSBCRT402Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to