Learning and Assessment Kit-CPCCCA2011 Handle carpentry materials Advanced Diploma aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

machinery and equipment AHCWRK409 Supervise work routines and staff performance BSBPMG428 Apply project life cycle management processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRRFSA001 Handle food safely in a retail environment FBPFST4014 Apply sensory analysis in food and/or beverage production FBPTEC4003 Control food contamination and spoilage FBPPPL4008 Prepare and present artisan food and/or beverages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRXCOM001 Communicate in the workplace to support team and customer outcomes SIRXIND001 Work effectively in a service environment SIRXWHS001 Work safely Elective units FSKDIG002 Use digital technology for routine and simple workplace tasks (c) SIRXIND003 Organise personal work requirements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency RIIRIS402E Carry out the risk management process RIICWD503E Prepare traffic management plans and traffic guidance schemes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CPCCCA2011 Handle carpentry materials Advanced Diploma aggressive or abusive customers *Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to