Learning and Assessment Kit-RIICCM203D Read and interpret plans and specifications Pre-order Core units SIRXCEG001 Engage the

Core units SIRXCEG001 Engage the customer SIRXCEG002 Assist with customer difficulties SIRXCEG003 Build customer relationships and loyalty SIRXCOM002 Work effectively in a team SIRXIND001 Work effectively in a service environment SIRXRSK001 Identify and respond to security risks SIRXSLS001 Sell to the retail customer SIRXWHS002 Contribute to workplace health and safety Elective units CHCDIV001 Work with diverse people SIRXCOM003 Promote team cohesion SIRXCEG008 Manage disrespectful

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CHCCDE011 Implement community development strategies Group C CHCADV002 Provide advocacy and representation services

Units of competency AHCASW302 Relate Aboriginal culture to sites work AHCILM306 Follow Aboriginal cultural protocols AHCASW303 Identify and record Aboriginal sites

Core units BSBOPS203 Deliver a service to customers BSBPEF202 Plan and apply time management CPPCMN2002 Participate in workplace safety arrangements CPPFES2004 Identify and report on types of installed fire safety equipment and systems CPPFES2005 Demonstrate first attack firefighting equipment CPPFES2006 Prepare for installation and servicing operations CPPFES2007 Maintain quality of work and promote continuous improvement Elective Units CPCPCM2043 Carry out WHS requirements CPCPFS3040 Conduct basic functional testing of water-based fire-suppression systems CPCPFS3041 Inspect and test fire pumpsets CPPFES2025 Inspect

Learning and Assessment Kit-RIICCM203D Read and interpret plans and specifications Pre-order Core units SIRXCEG001 Engage theOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to