RPL Kit-SITXCCS007 Enhance customer service exoperiences BSB Core units BSBCMM511 Communicate with

Core units BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace relationships BSBOPS502 Manage business operational plans BSBPEF502 Develop and use emotional intelligence BSBTWK502 Manage team effectiveness Elective units BSBCMM412 Lead difficult conversations BSBCRT512 Originate and develop concepts BSBFIN501 Manage budgets and financial plans BSBLDR522 Manage people performance BSBOPS504 Manage business risk BSBPEF501 Manage personal and professional development * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCARB508 Identify

Units of competency BSBOPS301 Maintain business resources BSBOPS303 Organise schedules BSBPUR301 Purchase goods and services BSBFIN302 Maintain financial records * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and specifications UEEEL0004 Carry out basic repairs to electrical components and equipment UEERE0001 Apply environmentally and sustainable procedures in the energy sector Elective units BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECD0009 Carry out routine work activities in an energy sector environment UEECD0020 Fix and secure electrotechnology equipment UEECD0008 Carry out preparatory energy sector work activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTNWK540 Design

RPL Kit-SITXCCS007 Enhance customer service exoperiences BSB Core units BSBCMM511 Communicate withOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information