Vocational Placement Kit-SIRXCEG007 Develop online customer service standards New Arrival Core units FNSASIC314 Provide Tier

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service If you require RPL Kits with comprehensive benchmarking

inspect and refit wheel hubs and associated brake components AURTTA017 Carry out vehicle safety inspections AURVTS004 Repair vehicle composite material components AURTTY001 Repair vehicle chassis

charge and replace batteries and jump-start vehicles AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTB101 Diagnose and repair heavy vehicle air braking systems AURHTD102 Diagnose and repair heavy commercial vehicle steering systems AURHTD103 Diagnose and repair heavy commercial vehicle suspension systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURTTA006 Inspect and service hydraulic systems AURTTA104 Carry out servicing operations AURTTA118 Develop and carry out diagnostic test strategies AURTTC103 Diagnose and repair cooling systems AURTTF102 Inspect and service diesel fuel injection systems AURTTF105 Diagnose and repair engine forced-induction systems AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTQ001 Inspect and service final drive assemblies Elective Units AURHTX101 Diagnose and repair heavy vehicle manual transmissions AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURETR120 Diagnose and repair network electronic control systems AURETR132 Diagnose and repair automotive electrical systems AURETR143 Diagnose and repair electronic body management systems AURETR144 Diagnose and repair integrated engine and transmission management systems AURETU103 Service air conditioning and HVAC systems AURETU104 Diagnose and repair air conditioning and HVAC components AURHTB107 Diagnose and repair heavy commercial vehicle electronic braking systems AURHTD104 Carry out heavy vehicle wheel alignment operations AURHTE001 Remove and install heavy vehicle engine assemblies AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURHTX104 Diagnose and repair heavy vehicle clutch systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

MEM10004B Enter and change programmable controller operational parameters MEM10011B Terminate and connect specialist cables MEM12002B Perform electrical/electronic measurement MEM12004B Perform precision electrical/electronic measurement MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MEM18046B Fault find/repair electrical equipment/components up to 1000 volts a

Core units CHCCCS019 Recognise and respond to crisis situations CHCCSL001 Establish and confirm the counselling relationship CHCCSL002 Apply specialist interpersonal and counselling interview skills CHCCSL003 Facilitate the counselling relationship and process CHCCSL004 Research and apply personality and development theories CHCCSL005 Apply learning theories in counselling CHCCSL006 Select and use counselling therapies CHCCSL007 Support counselling clients in decision-making processes CHCCSM005 Develop

Vocational Placement Kit-SIRXCEG007 Develop online customer service standards New Arrival Core units FNSASIC314 Provide TierA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.