Learning and Assessment Kit-BSB30215 Certificate III in Customer Engagement HLT Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINN201 Contribute to workplace innovation HLTAID003 Provide first aid BSBFIA301 Maintain financial records CHCCCS020 Respond effectively to behaviours of concern BSBCUS301 Deliver and monitor a service to customers CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Conduct hydraulic excavator operations RIIMPO304E

and communicate effectively in dynamic professional environments

Units of competency CHCEDU005 Work with clients to identify financial literacy education needs CHCEDU006 Improve clients' fundamental financial literacy skills CHCEDU007 Provide group education on consumer credit and debt * We can develop additional elective units that are not listed on request (Please contact us for further information)

tools and equipment to preserve biosecurity AHCBIO204 Follow site biosecurity procedures AHCMOM202 Operate tractors AHCMOM203 Operate basic machinery and equipment AHCMOM204 Undertake operational maintenance of machinery * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSB30215 Certificate III in Customer Engagement HLT Core units CHCCOM005 Communicate andOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to